Amazon Connect Integration Developer (Remote)

About the Role

We are seeking a skilled Amazon Connect Integration Developer to join our remote team. In this role, you will be responsible for building, customizing, and integrating Amazon Connect with third-party applications and internal systems. You will play a key role in creating seamless customer experiences by designing scalable workflows, automating processes, and ensuring efficient data exchange across platforms.

Key Responsibilities

  • Design, develop, and implement Amazon Connect integrations with CRMs, ticketing tools, databases, and enterprise applications.
  • Build and customize IVR call flows, routing logic, and contact flows within Amazon Connect.
  • Create and maintain AWS Lambda functions, APIs, and web services to support integrations.
  • Leverage AWS services (DynamoDB, S3, CloudWatch, API Gateway, Lex, Kinesis, etc.) for advanced workflows.
  • Collaborate with cross-functional teams (Product, Operations, IT) to translate business requirements into technical solutions.
  • Troubleshoot and resolve integration and performance issues in real time.
  • Ensure compliance with security, scalability, and best practices for cloud environments.
  • Provide technical documentation and knowledge transfer for internal stakeholders.

Qualifications & Skills

  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
  • 3+ years of experience working with Amazon Connect and AWS-based integrations.
  • Strong knowledge of AWS services: Lambda, API Gateway, DynamoDB, Lex, CloudFormation, etc.
  • Proficiency in programming languages such as Python, Node.js, or Java.
  • Experience integrating with CRMs (Salesforce, Zendesk, ServiceNow, etc.).
  • Familiarity with VoIP, SIP, and telephony systems.
  • Excellent problem-solving, troubleshooting, and communication skills.
  • AWS certifications (Developer, Solutions Architect, or Connect Specialty) are highly desirable.

Work Environment

  • 100% remote (work from home).
  • Flexible schedule with global collaboration opportunities.
  • Project-based work with long-term growth potential.

What We Offer

  • Competitive salary with bonus opportunities.
  • Flexible remote work environment.
  • Health, dental, vision, and retirement benefits (depending on employment type).
  • Paid training and AWS certification support.
  • Career advancement opportunities in cloud architecture and development.

Contact us