AWS Amazon Connect Developer Remote

About the Role

We are looking for an experienced Amazon Connect Developer to design, implement, and support cloud-based contact center solutions using Amazon Web Services (AWS). In this fully remote role, you will work closely with cross-functional teams to build scalable, secure, and innovative customer experience platforms. If you have a strong background in AWS, contact center technologies, and application development, this is a great opportunity to contribute to mission-critical projects.

Key Responsibilities

  • Design, configure, and deploy Amazon Connect contact center solutions.
  • Develop custom call flows, IVR solutions, and integrations with external systems (CRM, databases, APIs).
  • Implement AWS Lambda functions, DynamoDB, Lex, Polly, and other AWS services to enhance customer experience.
  • Customize user interfaces and dashboards for agents and supervisors.
  • Troubleshoot and resolve technical issues related to Amazon Connect environments.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  • Ensure solutions follow AWS best practices for scalability, performance, and security.
  • Provide documentation, training, and knowledge transfer to internal teams.

Qualifications & Skills

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 3–5+ years of experience with Amazon Connect or cloud-based contact center technologies.
  • Proficiency in AWS services (Lambda, DynamoDB, S3, CloudWatch, API Gateway, Lex, etc.).
  • Strong programming/scripting experience (Node.js, Python, or Java).
  • Familiarity with CRM integrations (Salesforce, Zendesk, ServiceNow, etc.).
  • Experience with VoIP, SIP, telephony, and contact center workflows.
  • Strong problem-solving, analytical, and communication skills.
  • AWS Certifications (such as AWS Certified Developer or AWS Certified Solutions Architect) are a plus.

Work Environment

  • 100% remote position.
  • Flexible schedule with collaboration across global teams.
  • Project-based and ongoing development opportunities.

What We Offer

  • Competitive salary with performance-based bonuses.
  • Remote-friendly work culture with flexible hours.
  • Professional development support, including AWS certifications.
  • Health, dental, vision, and retirement benefits (depending on employment type).
  • Opportunities to work on innovative, large-scale cloud projects.

Contact us